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The following are quotes from email sent to us by various customers. I will not put actual email addresses on this page because I do not want our customer's addresses to be collected for spamming (and you'll notice we do not believe it bulk emailing, either.)
| "I just want to take
this opportunity to let you know what an excellent shopping experience
I had thru your web site and store. I found your site after doing a
Yahoo search on 'Windstone.' But, I was not familiar with your store
and you are very out of state for me (I'm in Michigan). So I was a bit
uncertain about doing business with an unknown.
"But, your site was attractive, easy to navigate, very informative and had lots of security info on it, as well as the 'this is how we do our business' stuff. So, I decided to take a chance. It worked! My order was delivered on time, everything was correct, your packaging was great, everything was in good condition, and to top it off, you pay attention to every little detail (when I received a copy of the invoice and my charge slip, you had blacked out the charge number except for the last 4 digits for safety!). I am very impressed with you!! So, thanks for a great experience and I hope I will be shopping with you again. Oh yes, and your prices are good (especially the free shipping for the Windstone pieces)." |
Jesse in Michigan, order placed during the holiday shopping season, December 2002 |
| "Let it be proclaimed from the mountain top. You most definitely rock." | Darrell in Austin, Texas, re single cards |
| "Thanks again for your understanding and eagerness to 'serve' your customers. You don't often find dealerships or retailers that give the 'personal' service of old which I remember from my younger days. I get that feeling from you and I'm sure the entire staff at Astral Castle follows that closely as well." | Watch G in Clarksville, Tennessee |
| "Thank you very much for your excellent service! I'll more than likely be purchasing other Dragons from you in the future. I am bookmarking your web page for reference so I can cybershop for other figurines as they become available." | Richelle R in Golden Meadow, Louisiana |
| "You guys are amazing! I don't know how you manage to keep coming up with just the right retired dragons that I most want to find. Thank you for all you do to help 'feed' my Pocket Dragon obsession." | Victorial H in Colorado Springs, Colorado |
| "Thanks a lot for sending the Battletech cards! I liked the way you packed them..." | Tim G in Lubbock, Texas |
| "I just wanted to thank you for your fast service in shipping me the Pocket Dragons I ordered. I will definitely be a returning customer!" | Ramona H in Parker, Colorado |
| "Hello
fellow game nut. I just wanted to say you guys have a
great store. I used to live in Big Spring, Tx and I
commuted to Midland a few times just to visit your store.
I've since transferred back to my home of Houston, Tx and
miss your store. "You guys had a great selection of Magic and Warhammer products (my two favorites). I might also add that your selection was even better than a lot of the bigger Houston-area stores. "I miss your store. Keep up the great work." |
Richard B in Houston, Texas |
| "Dear David, I just found your very funny, eleven-paragraph explanation of the shipping charges. The entire writing is delightful! I'm very pleased with every bit of it." | Jane McC in Atlanta, Georgia |
Of course we don't always answer with eleven paragraphs of humor, but sometimes we do have a little bit of fun. It's our way of giving the impersonal face of the web a little touch of the hominess of our store. We invite you to drop in and chat with us -- virtually or in reality -- any time!